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What are Swarovski Crystals?
Swarovski is a world renowned manufacturer and brand who produce high-end crystals. The quality and consistency of the cut means the crystals take the light beautifully.
Our products labelled with Swarovski are genuine Swarovski crystals.
Note: our AB Crystals are not Swarovski.
What are AB Crystals?
Our AB Crystals are an imitation of the original Swarovski Aurora Borealis crystals, it describes a finish applied to the crystals, which causes a rainbow effect of colour on the surface of the crystals.
What are Diamante Crystals?
Our Diamante Crystals are good quality brightly coloured gems. The crystals are similar to AB Crystals but come in a solid colour instead of a rainbow effect.
Can you create bespoke designs?
Please allow up to 8-12 weeks for your design to be approved, created and delivered.
Once the shoe has been made it is a bespoke item and cannot be returned. Once you have purchased the bespoke order if you are concerned about the size/fit you may request to try on a sample shoe.
If you request a sample shoe we will send you the shoe in 2 different sizes (for example the left shoe will be in a size 5 and the right shoe will be in a size 6). Please send your request via the contact form on our website.
Do you offer a repair service?
Yes, crystal products can be delicate and accidents happen! We include spare crystals in every shoe box, for smaller repairs you’re happy to try but alternatively, please send your request via the contact form on our website.
Is there a product guarantee?
Each of our products is carefully inspected by hand before customisation, so we know you’ll be happy with the quality of our products.
Even though we carefully secure each crystal, if the shoes are worn a lot we cannot guarantee that all the crystals will remain fixed. This is why we support you with a repair service, and supply extra crystals with the items, so you get great life-time value out of your purchase.
Please note repairs are not free of charge.